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Administrative Operations Specialist

International Game Technology

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Indianapolis, IN
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Job Description

As posted by the hiring company

Job Overview:

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

IGT Indiana, of IGT, partners with the State Lottery Commission of Indiana to maximize net income to the State of Indiana in a socially responsible manner through the sales of Hoosier Lottery tickets. Generating more than $1.5 billion in sales annually, IGT Indiana is responsible for marketing, product development, sales, technology, and operations functions for and on behalf of the Hoosier Lottery.

The Administrative Operation’s Specialist is responsible for supporting a variety of projects including customer service and fleet management as well as supporting members of senior leadership with daily operations, ongoing projects and special assignments. Duties include customer service liaising, statewide fleet operations, executive logistics and support, and general office coordination in areas of inventory, supplies and document management. This member will be a part of the Corporate Social Responsible team and will support a variety of initiatives. This individual is comfortable interacting with multiple internal clients and diverse stakeholders including the State Lottery Commission of Indiana, business affiliates and community members including players.

Responsibilities

  • Coordinates day-to-day oversight of customer service call center and email communications and maintains records, customer information, metrics and reports; assists with customer resolution and fulfillment; liaises with a remote, national call center as well as internal stakeholders on escalations and resolutions.
  • Local fleet coordination including regular communication with internal stakeholders, new employee training, reporting and maintains records, liaising with corporate fleet stakeholders as well as fleet management company and other fleet service providers
  • Supports scheduling, travel and logistics for the GM/Chief Operating Officer
  • Supports members of senior leadership with administrative functions including document and database management, circulation and filing, supply inventory and procurement, meeting and event planning and scheduling
  • Supports marketing and public relations with its winner awareness program and player engagement
  • Assists with special projects such as business plans, research, certifications, and presentations
  • Assists on projects related to Corporate Social Responsibility programs
  • Assists with all-employee communication including information pertaining to holidays, events, and human resource topics
  • Supports marketing and public relations with its winner awareness program and player engagement
  • Other duties as assigned

Qualifications

Education

  • Associate’s/Bachelor’s degree or related experience

Experience

  • 3-5 years of professional work experience
  • Candidate must have experience managing multiple projects and timelines

Skills

  • Strong organisational skills and attention to detail
  • Excellent written and verbal communication skills
  • Proficiency in MS Office Suite
  • Ability to learn and operate multiple technology platforms
  • Ability to build and develop internal and external relationships
  • Excellent customer service and interpersonal skills

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.