Job Description

Description

SUMMARY

Located in Coatesville, PA, MTI Dental is a World Leader in the manufacturing of dental handpieces and one of just a few companies who can say that we are Made in the USA . Our products deliver an unsurpassed blend of exceptional reliability and high performance for everyday use in both dental operatory and laboratory procedures. With an emphasis on greater value, our handpieces are defined by straightforward design and excellent durability. We also have a handpiece repair division that we're looking to expand.

The Administrative Assistant/Customer Service Representative interacts with our clients on a daily basis; addressing concerns, entering orders, invoicing, and fielding questions. The ideal candidate is self-motivated, persistent, and knowledgeable, with a friendly yet professional demeanor. 

We offer medical, dental, life and disability insurance, paid vacation and sick time, a matched Simple IRA plan, and tuition reimbursement. We do not offer relocation. 

Requirements

Responsibilities

• Answer & respond to phone calls & emails
• Input orders & returns
• Assist with accounting processes (invoicing, A/R, merchant services)
• Conduct basic administrative tasks such and copying., scanning, & filing
• Assist with repair, exchange, and return processes
• Work closely with Sales, Assembly, Repair, and Shipping
• Provide outstanding customer service to improve customer satisfaction.
• Create & maintain customer data files
• Become an expert on our products and services

Qualifications & Skills

• High school diploma or equivalent required, college degree preferred
• Minimum 2 years’ experience working in customer service environment preferred
• Exceptional communication skills, both written and verbal
• Marketing experience/knowledge helpful but not required
• Intermediate level of computer skills with Microsoft Office suite and QuickBooks preferred
• Professional manner, strong work ethic
• Perform other duties as required

Physical Demands and Work Conditions

• Moving, carrying, lifting, objects in excess of 40 pounds
• Standing, walking, sitting, lifting, carrying, pushing, pulling, reaching, handling, talking, hearing, visual acuity