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Administrative Assistant - Warranty and Repair

Atlanta Flooring Design Center, Inc.

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Suwanee, GA
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First Shift
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Job Description

As posted by the hiring company

Job Overview:

Job Details

Level:    Entry
Job Location:    Suwanee - Suwanee, GA
Education Level:    High School Diploma
Salary Range:    Undisclosed
Job Shift:    Day
Job Category:    Admin - Clerical

Description

The Warranty and Repair Administrative Assistant is responsible for maintaining positive working relationships with all assigned Builder or homeowner accounts to meet any warranty, contractual, or approved customer retention needs. He/She will remain in constant communication with our external customers in the field, as well as our internal customers in the office and in the field.  A keen attention to detail is required and the candidate must be one who is comfortable providing frequent follow-up between all points of contact.  A strong passion for meeting deadlines is required as he/she must ensure that all work is entered accurately and on time per the assigned builders' requested installation dates.  Knowledge of the flooring industry is not required but is highly preferred.

This will entail being trained on and understanding several flooring exclusive software applications and basic computer software understanding. He/She will be using software for billing, paperwork processes, scheduling repairs, and working in a consistently changing environment. 

RESPONSIBILITIES:

  • The ability to read builder specifications and to multi-task and maintain accuracy during data entry is critical. 
  • Specific skills required include data management, mathematical computation, and analysis and communication skills 
  • Able to to learn and adapt to various flooring specific software platforms
  • Respond to customer concerns regarding warranty issues, repairs, and material
  • Resolve problems that arise during or after installation 
  • Monitor and track all orders to ensure accuracy, completion, job costing and billing
  • Provide feedback to resolve discrepancies and eliminate order processing errors

Qualifications


QUALIFICATIONS: 

  • Strong in mathematical computation
  • Basic understanding of Microsoft applications and file storage
  • Able to multi-task in a fast-pace environment

BENEFITS:

  • Bi-weekly payroll via direct deposit
  • Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment
  • Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment
  • 401(K) with company match from first day of employment
  • Paid Time Off (PTO) from first day of employment