Ace Hardware Sales Associates

Haynes Group, Inc.

Location Pin Icon
Oxford, CT

Job Description

As posted by the hiring company

Job Overview:


Ace is the place for your retail management career!



Ace is the leader in the convenience segment of the home improvement industry with a national network of more than 4500 independently-owned retailers dedicated to providing legendary service to our customers.  At Haynes, we pride ourselves on meeting the variety of home improvement needs in our local community.  


Position Summary 

As Sales Associate, your primary responsibilities are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.


Major Responsibilities 

The major responsibilities for this position include:

Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards

Maintain awareness of all promotions and advertisements.

Execute the daily operational, day-to-day goals and priorities assigned by store management

Assist in the training and development of peers

Actively participate in daily huddle meetings

Uphold merchandising and store cleanliness standards

Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Responsive of safety issues

Conscious of shoplifting activity

Aid customers in locating merchandising in store, on, as well as, processing special orders

Solicit customers to open an Ace Rewards card

Answer customers’ questions and provide information on procedures and policies


Minimum Requirements 

The minimum requirements for this position include:

Education/Training: High School degree, some college preferred.

Possess a vast product knowledge of hardware related products along with a willingness to learn. Experience: Sales and marketing experience with retail programs, establishing relationships and working with customers

Previous experience in a retail environment either in marketing, sales, or back office.



Knowledge of retail computer systems, MS Word and Excel a plus.

A commitment to service excellence and customer satisfaction

Solid team player with excellent interpersonal skills

Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask

Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business


Physical Requirements 

The minimum physical requirements for this position include:

Must be able to lift 40 pounds frequently to load and unload customer orders.

Ability to stand for an extended period of time

Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.  Job responsibilities may change based on the needs of the business.


Join our Oxford store and make a difference in the ultimate success in this neighborhood cornerstone.  Our friendly atmosphere, competitive salary, comprehensive benefit plan and commitment to excellence all make Ace the place for a rewarding career.  


Ace Hardware is an equal opportunity employer