Job Description

Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 35 years

Overview

Contact customers with delinquent accounts, initiate appropriate action, and maintain records.

Responsibilities

• Reviews status of delinquent accounts and initiates collection activity by contacting each account.
• Researches disputed delinquent account balances.
• Corrects any errors, including misapplied payments, billing errors and shipping errors.
• Coordinates with customers and internal departments to reconcile customer accounts.
• Initiate requests for credit memos, return to factory and cash application as needed.
• Responsible for customer requests for correspondence including copies of statements, invoices, credit memos and PODs.
• Generate recommendations to the Credit Department for account credit holds.
• Maintains accurate customer files, keeps track of name changes, address changes, and mailing attention for all accounts.
• Responsible for documenting all correspondence with customers to the operating system’s customer notes.
• Provide monthly reports for management where required.

Qualifications

• Organization: Ability to prioritize and keep him/herself organized.
• Communication skills: Customer focused. Adept at managing difficult situations. Strong verbal and written communication skills. Can build credibility within an organization and with customers.
• Problem Solving: Strong problem solving skills including root cause identification and continuous improvement.
• Job Knowledge: Possesses/develops knowledge regarding products, procedures and policies, understands critical issues affecting the organization.
• Judgment: Exhibits sound and accurate judgment.
• Teamwork: Capable of balancing team and individual responsibilities; provides and welcomes feedback.       Able to foster strong team environment.
• Interpersonal Skills: Resolves conflict; maintains confidentiality; and has good listening skills. Maintains composure and is receptive to new ideas and feedback.
• Follow-through: Excellent follow-through skills.
• Multi-task:  Ability to multi-task and work under pressure. 
• Minimum two years related experience in a business-to-business Receivables/ Reconciliations role setting required.

COMPUTER SKILLS:

• Excel, Microsoft Word, and PowerPoint skills.
• Knowledge of Microsoft Office
• Oracle and Infor experience preferred, but not necessary.
• Excellent keyboarding skills

What We Offer:

• Competitive compensation
• Medical and dental benefits
• 401k matching
• Paid time off (including 15 PTO days and 10 holidays)

Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)