Job Description

Description

Essential Functions:

• Process all payments verify they are applied correctly
• Researches and solves payment discrepancies as requested
• Processes credit card payments
• Issue credit memos and adjust customer accounts
• Provide a level of customer service as required by Pioneer
• Contact customers concerning past due balances

Minimum Qualifications:

• High school diploma or equivalent
• Two to three years previous experience
• High volume experience
• NAV experience a plus

Knowledge, Skills and Abilities:

• Ethical Conduct
• Problem Solving
• Flexibility
• Team Player
• Attention to detail
• Excellent communication (written and oral) and customer service skills
• Experience with Excel, email, and other general programs
• Confidentiality is a must

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWDLEGE REQUIRED: 

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Solid understanding of basic bookkeeping and accounting principles
• Proven ability to calculate, post and manage accounting figures and financial records
• Data entry skills along with a proficiency for numbers
• Hands-on experience with spreadsheets and proprietary software
• Proficiency in English and in MS Office
• Customer service orientation and negotiation skills

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Indoor work environment in a cubicle/office.
• The employee is constantly required to use hands to operate a computer and keyboard, and other office equipment.
• The employee is constantly required to communicate in writing, in person, and over the phone.
• Sitting for prolonged periods of time.
• Able to bend, kneel, squat, stand, and lift objects as needed
• Typical schedule is Monday-Friday

Benefits

We offer an extensive and competitive benefit plan for all our employees as we value their time and commitment to Pioneer. Our benefits include:

Medical

Dental

Vision

Generous 401k match up to 4%

Company paid Short Term Disability

Company paid Life Insurance Plan

FSA plan

HSA plan with a company match

Voluntary Life Insurance for Employee and Family

Voluntary Long-Term Disability

Critical Illness Coverage

Paid Time Off

Paid Holidays

Flexible Schedule