Overview

The Accounts Receivable Collector is responsible for managing customer collections activities within a centralized Shared Services environment. This role ensures timely collection of outstanding receivables, maintains strong customer relationships, and supports overall cash flow performance. The AR Collector collaborates closely with cross-functional teams—including Billing, Cash Application, Sales, and Operations—to resolve issues, minimize past due balances, and uphold standardized global processes.

Responsibilities

Collections & Customer Management

Manage a high-volume portfolio of customer accounts across multiple business units and regions.
Execute outbound collection calls, emails, and statements to obtain timely payment on outstanding invoices.
Maintain detailed and professional communication with customers while ensuring adherence to credit terms.
Escalate complex or high-risk accounts appropriately to leadership or Sales/Operations.

Issue Resolution

Investigate and resolve invoice disputes, short payments, and billing discrepancies by working with internal teams (Billing, Sales, Operations, Customer Service).
Facilitate credit memo requests, write-offs, and adjustments in compliance with internal policies and approval levels.
Coordinate with Cash Application to ensure accurate and timely posting of customer payments.

Reporting & Compliance

Monitor aging reports, track KPIs, and follow standardized collection workflows and scripts as part of shared services best practices.
Document all collection activity in to maintain audit-ready records.
Support month-end close by validating account balances and providing status updates on overdue accounts.
Ensure all activities comply with company policies and applicable regulatory requirements.

Continuous Improvement & Collaboration

Assist with process improvements to increase efficiency, reduce manual work, and optimize shared services performance.
Participate in cross-training and knowledge sharing within the AR team.
Contribute to internal and external customer service initiatives to enhance the overall experience.

Qualifications

Required
- 1–3+ years of Accounts Receivable, Collections, Credit, or related finance experience (shared services experience preferred).
- Strong communication and negotiation skills with a customer-focused approach.
- Ability to manage high-volume tasks with accuracy and attention to detail.
- Ability to problem-solve and work effectively with cross-functional teams.
Preferred
- Proficiency in ERP systems (QuickBooks, Oracle, Microsoft Dynamics, or similar) and MS Office (Excel, Outlook).
- Exposure to KPIs such as DSO, CEI, and aging metrics.
- Experience in a global or multi-entity shared services center.
- Familiarity with continuous improvement methods.

Top Benefits:

Health, Vision, and Dental Insurance
Health Savings Account with company match
401(k)
Life and Disability Insurance
Paid Time Off and Holidays

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

Employment may be contingent upon successful completion of a background check and/or drug screening, where permitted by law.

We are committed to providing reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, in accordance with applicable law.

You should be proficient in:

Bachelor's Degree
Accounts Receivable (AR)