Job Description

Summary:   

To be responsible for managing cash-inflow activities for the organization; Serving as a conduit to identify business partner issues such as disputes with customers and summarize information so that the issues can be resolved; Managing the internal control assessment activity for the Finance organization by working collaboratively with the various operational groups.

 Essential Duties and Responsibilities 

 Accountability # 1 – A/R – 75%:

• Manages customer receivables ensuring accuracy and timely resolution of activities that impact aging and customer accounts. Specific Duties include but are not limited to:
  • Process daily payment transactions from Lockbox activity using daily composite reports and other payments received via direct mail. 
  • The document, research, and process payment discrepancies. 
  • Work closely with supervisor, customer service, logistics, sales, and brokers in determining customer payment discrepancies.
  • Familiarization with multiple customer portals in an effort to obtain appropriate documentation regarding customer accounts.
  • credit adjustments issued for the current reporting month compared to previous months 
  • Maintain a list of key contacts for each customer account in S2K.
• Manages the collection activities by collaborating with the various team members such as Sales and Customer Service to eliminate all obstacles creating disputes/chargebacks with our customers.
  • Prepare and organize documentation necessary to collect payment for chargebacks and invoices
  • A follow-up to ensure all actions are completed in order for payment to be made.
• Other Receivable Activities and Responsibilities
  • Professionally handles all incoming calls from customers including returning the calls and expediting requests in a timely manner.
  • Will interface with inside and outside auditors to share information and coordinate periodic reviews and where necessary drive the implementation of corrective actions.
  • Input and post monthly revenue entries into the GL 
  • Perform monthly receivable related reconciliations of designated GL accounts 
  • Be involved with or lead CIP projects as time or capabilities allow
  • Maintain and prepare reports for ledger accounts and analyze variance according to Account Receivable policies
  • Monitor and collect data from various customer locations and analyze credit exposure.
  • Process Credit Hold Releases ensuring that credit exposure has been validated before the release of the company product 
  • Maintain Broker Commission Files in S2K and assist with the payment process as needed
  • Manage customer deduction activities through the company deduction policy 
  • Participate in month/year-end close procedures  
  • Other duties/responsibilities as assigned per the company’s business needs

 Accountability # 2 – Communications – 20%:

• Promptly informs Manager of known or anticipated problems
• Ensures clear and timely communication within the department and with other departments to maximize quality, productivity and minimize downtime
• Acts as a problem solver and team player 
• Communicates with the Supervisor significant issues or developments identified during routine activities and actions being taken to improve the situation
• Presents technical information and or procedures to the team
• Effectively communicates with all departments, team members, supervisors, and management

Accountability # 3 – Personal Growth – 5%: 

• Exercises tact and discretion in interpersonal contacts.
• Continuously work to improve A/R processes through technology or quality improvements
• Respects confidentiality of privileged information
• Supports the Company Values
• Demonstrates commitment to continued personal and professional growth and development

 Core Competencies

1. Work Ethic                                                            
2. Dependability                                                              
3. Teamwork                                                                               
4. Time Management                                               
5. Managing Multiple Priorities                                 
6. Communication
7. Customer Focus
8. Initiative
9. Confidence
10. Respectful of Others