Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES- Invoice customers daily

• Upload invoices to customers’ document portals
• Contact customers to collect outstanding payments via email and phone
• Analyze delinquent accounts
• Prepare reports on collection activities
• Provide customer service, process and review account adjustments, resolve discrepancies
• Monitor and maintain all accounts: customer calls, adjustments and reconciliations
• Process credit card payments and work to reduce delinquency for customer accounts
• Communicate and follow up effectively, timely and record all communications
• This list is not intended to be all-inclusive. Employees may perform other related duties as assigned.

Qualifications and requirements- Must be at least 18 years of age

• Associate Degree or equivalent experience
• Knowledge of Collections and Billing procedures
• Strong attention to detail, goal oriented, excellent written and verbal communication
• Ability to prioritize and manage multiple responsibilities
• Committed to providing excellent customer service

Experience- 2+ years of collections experience preferred

• Thorough understanding of accounts payable and receivable practices preferred

You should be proficient in:

• Accounts Receivable (AR)