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Account Technologist III – (E3)

Applied Materials

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Santa Clara, CA
LOCATION

Job Description

As posted by the hiring company

Job Overview:

Key Responsibilities

Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks. Responsible for managing the definition and implementation of processes and applications, to meet the customer’s current and future requirements for productivity and leading edge technology, using Applied Materials products.

Manages agreed process roadmaps at customer sites and presents technology and product roadmaps both internally and externally. Keeps in depth knowledge of process development roadmaps and strategies up-to-date.

Works closely with the account and factory based process and technology groups, the product sales engineers and Accounts Management, Defines/approves process support plans for installation and warranty periods depending on product and process maturity. Determines and implements continuous improvement plan (CIP) for assigned installed base.

Own install base application performance by ensuring optimization of tool utilization and driving local capability and knowledge. Manage and take ownership of new system evaluations

Supports local support service resources during installation and warranty as required to achieve CPS (Customer Process Specification) and/or "best known" process performance. Trains local support service resources to obtain and maintain required process knowledge to support installed base

Responsible for installation and (product) qualification of "new" processes and technologies. Executes process ß-sites.

Keeps detailed knowledge of installed process performance in assigned technological area up-to-date.

Functional Knowledge

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

  • Explains difficult or sensitive information; works to build consensus

#LI

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.