Account Support Manager - Golf Knowledge Required

Club Car

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Sarasota, FL

Job Description

As posted by the hiring company

Job Overview:


Sarasota, FL-based Club Car is the established leader in the rapidly expanding market of GPS-enabled wireless golf course management systems mounted on golf cart fleets.  Among its many feature sets for the golfer, the System provides GPS acquired distance information from the cart position to the pin and other landmarks such as traps and hazards.

Club Car offers opportunities for advancement, plus a full range of competitive benefits, 401(k)

Position Summary:

Provide front-line phone support and account ownership to assigned accounts.

Essential Duties & Responsibilities:

  • Achieve level 1 Visage system proficiency and take ownership of assigned accounts.
  • Provide customer support and some technical issue resolution via phone, e-mail, and chat
  • Liaison to all customer needs, monitoring cross departmental cases through to completion
  • Administer software subscription trials for i3 Facilities as requested by CSMs and approved by Partner Management Group
  • Track and manage all active trials in
  • Communicate with Sales Channel/CSMs to drive new software subscription sales post trial period 
  • Provide training/guidance to customer in all uses of the Visage system
  • Proactively identify and help correct operational issues at the customer’s facility
  • Proactively monitor/maintain system equipment to ensure maximum uptime
  • Audit assigned account information and system usage to optimize system performance
  • Provide clear documentation on all customer correspondence

The ideal candidate will also possess the following skills:

  • Strong customer service skills and experience
  • Able to work independently and efficiently to meet deadlines
  • With proper training, be comfortable in a consultative sales role for software subscription sales 
  • Able to promptly answer support related E-Mail, phone calls and other electronic communications
  • Self-motivated, detail-oriented and organized.
  • Proficient in internet related applications such as Microsoft products, Web Browsers.
  • Strong computer skills.
  • Excellent communication (oral & written), interpersonal, organizational, and presentation skills.

Education and/or Experience Requirement: 

Golf business/pro-shop knowledge and experience.

Background in customer support related roles.