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Account Services Rep, GMI

Remington Arms Co.

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Petaluma, CA
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Job Description

As posted by the hiring company

Job Overview:

Job Description

Come work with us at CamelBak! We are creators, explorers, tinkerers, and leaders; passionate about improving the outdoor experience through hydration and striving to make the planet a better place for all of its inhabitants through our work in sustainability and clean water access.

The Account Service Representative – GMI position is responsible for all aspects of order processing from initial receipt of customer purchase order until the customer is satisfied with the delivery of their order. This position is the primary customer contact and is responsible for assuring the customer receives excellent service in addition to acting with Management as the internal interface for all customer post sales activity.

CamelBak is a world leader in hydration products for the recreational and military markets, and its employees relentlessly innovate to help drive our users to hydrate and perform at their peak. You will work in a fast paced, collaborative and creative environment which routinely tackles the challenges issues confronted by our active user.

We pride ourselves on being a safe, supportive, and collaborative environment where we all move the ball forward. We promote and celebrate a diverse and equitable workforce. We acknowledge the unique needs of our workforce through the creation of supportive spaces in our work environment, creating opportunities for growth with education, training, and mentorship.

Major Responsibilities:

  • Manage customer purchase orders with 100% accuracy to include pricing, discounts terms and logistics.
  • Work with credit department to systematically set up all new customers and perform Account Setup documentation per procedure.
  • Contact customers to coordinate ship dates and product availability.
  • Return all communication from customers within 24 hours.
  • Respond to customers promptly regarding all inquiries, shipment delays and POD’S.
  • Communicate sales order changes and amendments to all appropriate departments.
  • Prepare and coordinate various sales reports regarding shipping, bookings, open orders, back orders, forward orders and any related sales activities.
  • Resolve, with accounting, any invoice/credit issues.
  • Coordinate customer returns via RMA.
  • Provide back up customer service for any and all ASR’S.
  • Develop and maintain positive customer relations with both external and internal customers and staff.
  • Maintain an excellent understanding of CamelBak product and effectively communicate with regards to all product inquiries and questions
  • Effectively present information and respond to questions from management and team members.
  • Maintain excellent customer service to all accounts, sales reps and consumers.
  • Attend internal and external meetings as requested.
  • Demonstrate initiative and problem solving skills.

Job Requirements:

Previous experience with inside sales or customer service. Experience working with government / military entities a plus!

Knowledge:

Customer Service experience

ERP systems

Microsoft Suite

Degree/Certificates:

AA degree preferred

Job Experience:

Minimum 2 years experience

Working Conditions:

As indicated by responsibilities; ability to handle multiple priorities

Physical Endurance:

Computer terminal use 6 hours per day. Move boxes of products for shipping. Ability to lift 25 pounds unassisted.

Environment:

Standard Office. Occasional domestic and international travel may include weekends and for periods as long as a week at a time.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

At this time, Vista Outdoor is closely monitoring the developments on the Occupational Safety and Health Administration (OSHA) COVID-19 workplace rule regarding COVID-19 vaccination or testing. You will not be asked any questions regarding these items during application. As it stands today, employers, including Vista Outdoor, are required to take steps to implement OSHA’s rules including mandatory weekly testing for individuals who are unvaccinated or proof of vaccination. Approved medical and religious exemptions are allowed and all data is treated confidentially. Proof of vaccination or weekly testing are not required for roles that are remote with no on-site work.