Account Service Manager | Middletown, DE area

The Empire Co.

Location Pin Icon
Easton, MD
Third Shift

Job Description

As posted by the hiring company

Job Overview:

The Account Service Manager position is responsible for managing the service of a set of Lowes stores in a specific geographic area including building/maintaining relationships with store personnel, ensuring the appropriate inventory levels, product merchandising and stocking of Empire products. 

Job Responsibilities:

  • Responsible for the service of the Empire products in assigned home center stores
  • Travel to assigned home center stores
  • Build relationships with home center store management and employees
  • Review store merchandising and inventory 
  • Ensure accurate “on-hand” counts
  • Make Cycle count adjustments 
  • Maintain customer inventory levels
  • Ensure the optimal appearance of Empire products in the customer store
  • Stock assigned home center stores within the timeframe for that National Home Center (after products have been received into the stores’ system)
  • Document any agreements/arrangements made with the local store staff regarding stocking or inventory
  • Make recommendations for customer orders to maximize turns without stock-outs
  • Prepare returns and credits
  • Making sure point-of-purchase materials and literature are up to date and in place


  • High school diploma; Bachelor’s Degree in related field preferred.
  • A valid driver's license, un-restricted except for corrective lenses.
  • Proof of current auto insurance.
  • Strong communication skills; the ability to communicate effectively with people at all levels
  • Strong relationship building skills and foster the relationship between Empire and the customer
  • Solid organization and time management skills
  • Ability to work independently while adhering to deadlines
  • Solid Computer skills; specifically, Microsoft Outlook, Excel and Word. 
  • Ability to work a flexible work schedule

Travel Requirements:

  • Ability for overnight or daily travel to any of the Area Manager stores is required
  • Regional Travel: 80%
  • % of overnight travel: 30-40%

Physical Requirements:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Standing, walking, bending or twisting - up to 60%
  • Lifting 5 - 25 lbs. - up to 40%*
  • Lifting 35 - 50 lbs. - up to 20%
  • Lifting 100 lbs. and over (with assistance) - up to 10%
  • Pushing/pulling up to 25 lbs. - up to 40%

We offer competitive wages, shift premium, and benefits. Benefits include a clean work environment, medical, dental, vision, life insurance, short-term disability, long-term disability, employee assistance program, Paid Time Off (PTO), 401k program with employer match.

We have a dynamic culture with our team members who are encouraged to contribute, change, grow and get rewarded accordingly. If you're passionate about contributing to a great team, we would love to hear from you!

For more information, please visit our website at:

NOVO Building Products is an Equal Employment Opportunity employer M/F/D/V