Account Representative


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$22 /h
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Quincy, MA

Job Description

As posted by the hiring company

Job Overview:

Business Unit:

Cubic Transportation Systems

Company Details:

Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details:

Job Summary: Retail Representative will help support the management and day-to-day activities needed for the Retail Reload Locations. This position typically works under close supervision and direction. Hourly pay rate up to $22/hour for the ideal fit.

Essential Job Duties and Responsibilities:

  • Maintains third party retailers, this includes onboarding, training, on site visits, and de-commissioning accounts.
  • Conducts retail quality assurance checks, this may be over the phone or in-person visits where applicable.
  • Supports MBTA retailer recruitment
  • Installs retail equipment, on site, in the MBTA service area.
  • Maintains good relationships with retailers, responding promptly to any concerns/issues/requests.
  • Responds to customer feedback that relates to merchant shortcomings.
  • Helps maintain master vendor lists with most up to date information (address, email, phone numbers, contact people, etc.).
  • Monitors device connections for retailers.
  • Fulfills retailer Fare Card orders.
  • Other miscellaneous duties as identified by the Retail and Fulfilment Manager.

Desired Qualities:

  • A collaborative style and ability to work as part of a team
  • Desire to learn, grow and succeed
  • Strong interpersonal and communication skills (verbal and written)
  • Excellent customer service skills
  • Ability to make informed decisions
  • Ability to consistently follow procedures with attention to detail
  • Inclination towards problem-solving and willing to take personal initiative and be proactive
  • Good numeracy skills
  • Strong administration and organizational skills with ability to work under pressure from time to time

Minimum Job Requirements:

  • Two years of account management, sales and marketing experience.
  • Requires intermediate knowledge of Microsoft Word, Excel and PowerPoint.
  • Knowledge of the transit industry is desired.
  • Must be able to multi-task, meet deadlines, function well within a team, and follow strategy and policy.
  • Must be capable of quickly grasping new technological concepts and convey their value to potential partners and clients.
  • Valid driver’s license and access to a reliable vehicle for retailer visits.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Worker Type: