Account Manager - Onsite


Location Pin Icon
Newark, NJ
First Shift

Job Description

As posted by the hiring company

Job Overview:

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 43,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.

Account Manager

Intertek is searching for an Account Manager to join our Softlines team in our Newark, NJ office.  This is a fantastic opportunity to grow a versatile career in Product Integrity.

The Account Manager is responsible to provide QA Testing, Inspection and Technical support to Retailer, by ensuring that day-to-day client requests, problems, issues and complaints are handled efficiently and professionally. Provide program administration and effective communication between Retailer and the Intertek Global Network at the site of the Retailer. Candidate requires textile product integrity experience.

What you’ll do:·       

  • Responsible for effective communication and follow through between Retailer and Intertek.
  • Monitor and work with Intertek offices worldwide to ensure that all Retailer Apparel testing needs, and procedures are met.
  • Ensure laboratories are performing testing in accordance with Retailer’ specified test methods and test protocols, including turn time requirements and reporting procedures.
  • Continually monitor lab turn times and monitor test volume on Retailer programs. 
  • Coordinate global correlation programs between Retailer and Intertek laboratories. Responsible for issue resolution on correlation issues as they arise.
  • Assist Retailer managers in developing and updating specifications and procedures for new and existing products.  
  • Keep current on all regulatory, safety, and quality performance requirements and communicate relevant information to Retailer. 
  • Assist Retailer on projects and assignments, such as systems updates and product & material development procedures.  Assist in the training of Retailer’ employees on such documents.  Assist Retailer on technical and safety presentations when needed.
  • Coordinates and attends Retailer’ seasonal product line reviews and participates in product development meetings to identify potential issues and contribute technical recommendations as requested.
  • Provides technical assistance to assist and resolving technical issues
  • Track test/audit/inspection results as requested by Retailer including filing distribution, processing, and follow-up
  • Maintaining and updating internal work instruction on a regular basis when client program updates are made. Informing and educating global lab teams with related updates.


 What it takes to be successful in this role:

  • Required knowledge, skills, and abilities:
  • Knowledge of the production and quality aspects of fabric & apparel/ non-apparel.
  • Knowledge of testing standards and functional textile and apparel
  • Strong practical skills in textile and apparel testing/ hard lines testing, and data analysis (including physical and chemical properties testing, and physiological implication evaluation)
  • Strong verbal and written communication skills
  • Ability to work independently
  • Ability to analyze problems, interpret information and identify solutions
  • Proficiency in both written and spoken English
  • Minimum educational level: a recognized degree in Textiles and Clothing/Material Science/ Chemistry/Engineering or a related discipline
  • Experience required: 2 or more years of relevant work experience


Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do.


Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy.


What we have to offer:
When Working with Intertek, you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.


Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.


For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email [email protected] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.