Job Description

At Standard Textile, we’re dedicated to providing comfort and care across generations. Guided by our values, we focus on solutions that serve our customers, support our associates, and strengthen our communities. Since 1940, we’ve remained committed to creating better textiles—delivered seamlessly by experts who care.

The Interiors Group Account Manager will be the main contact for customers and accounts as assigned for all customer support requirements. The Account Manager will confidently organize and lead all project related communications to ensure all the established milestones are met.

Additionally, the Account Manager will work closely with both internal and external teams to facilitate the project from beginning to end.

Responsibilities Include:

• Receive and reply to all communications from assigned consultants or customers
• Manage open order reports on a weekly basis to ensure date management protocol is followed
• Works with installer, consultant or customer on a detailed level to ensure project is field verified and installed per specification and / or customer expectations
• Proactively provide consultants or customers with important order milestones including ship dates and backorders
• Maintain communication with internal departments to ensure all project related milestones are met
• Responsible for maintaining quoted profitability on assigned projects
• Responsible for accurate order entry of product based on field measures, quotes, designer specification and purchase order
• Organizes and leads conference calls and meetings with project stakeholders.
• Travel to job sites to review scope of work with installers or stakeholders as needed.

KPIs

• Work the open order report weekly
• Acknowledge receipt to all emails within four hours (internal and external)
• Ensure all orders are entered and released for production to align with project timeline and customer request
• Ensure all orders are entered with accurate dates and monitor / update as necessary through order completion / invoicing

Qualifications Include:

• Education: Required: High School Diploma. 4-year degree preferred.
• Experience: Required: Customer Service Experience. Preferred: 3+ Years Relevant Experience
• Skills: Required: Strong organizational skills. Preferred: JD Edwards / Oracle experience
• Special Requirements: Preferred: Ability to read plans.

Proudly, Standard Textile has earned a title of US Best Managed Company for the sixth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.

Standard Textile is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Join us!