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Account Manager (Field Service Specialist)

Nordson

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Remote, MA
LOCATION
Third Shift
SHIFT

Job Description

As posted by the hiring company

Job Overview:

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson Adhesive Dispensing Systems (ADS) sets the global standard in hot melt machines and dispensing, coating, and laminating systems. Manufacturers rely on our equipment for packaging, product assembly and surface treatment applications. With a leading services and support network, we help our customers worldwide increase manufacturing efficiencies and produce the highest quality products.

Job Summary

The Account Manager (Field Service Specialist) primarily services, provides technical support and sells application equipment and parts within an assigned territory and customer base. This position will be based remotely covering Rhode Island, Massachusetts, Maine, New Hampshire and Vermont.

Essential Job Duties and Responsibilities

  • Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems Support may be in the form of start-up assistance, preventative maintenance, troubleshooting and repair, training or general technical counseling
  • Meet or exceed yearly assigned sales budget in coordination with Application Specialist (sales) territory representative
  • Coordinate efforts and assist Application Specialist with technical product and customer support, troubleshooting and training
  • Interface with Application Specialist and Account Coordinator to maximize the opportunity for sales of specialized equipment or other Nordson Adhesive systems and parts to existing customer base and prospects
  • Identify new technologies for equipment as required based upon application, customer and field engineering needs, and recommends best solution to improve customer operations
  • Prepare and promptly submit all administrative and technical reports as requested to Regional Manager and advises of all field tests or installation requirements that need assistance from Application Engineering, Existing Equipment Engineering, and territory Application Specialist
  • Responsible for auditing, documenting and updating customer installed base line survey information in our database
  • Keep abreast and advise Regional Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications.
  • Follow documented policies and procedures
  • Perform other duties as assigned

Education and Experience Requirements

  • Associates Degree in technical discipline or equivalent
  • 3 or more years of industrial field service related experience

Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Strong mechanical and electrical knowledge and skills.
  • Electronic knowledge and ability to utilize common instrumentation, tools and equipment (i.e. VOM volt/ohm/multimeter)
  • Advanced hydraulic systems knowledge and skills
  • Ability to read installation, dimension and troubleshooting drawings plus hydraulic/pneumatic diagrams, electrical schematics and wiring diagrams
  • Effective oral and written communication skills
  • Ability to use a computer to maintain records, including Excel spreadsheets to prepare correspondence, and for communication purposes

Working Conditions

Working conditions will vary based on the location and nature of the customer. Working conditions are those typical to light and heavy industrial settings and will include moderate to high noise levels and temperature extremes.

Physical Demands

While performing assigned duties, the Account Manager is regularly required to stand for an extended amount of time, walk, climb steps, cross roller conveyors, and reach with hands and arms while wearing personal protective apparel required for the manufacturing location as well as carry the required tools needed to complete the task. An Account Manager must be able to lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception.

Travel Required

75% daily travel within assigned geographic territory with 1 to 2 overnight stays per week

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Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.