Account Manager - Control Box

S2 Security Corp.

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Huntington, IN

Job Description

As posted by the hiring company

Job Overview:

Date Posted:



United States of America


CAI19: UTEC-Huntington, IN 111 E Wayne St Suite 800, Fort Wayne, IN, 46802 USA

Carrier Controls designs develop and manufacturers control solutions for the HVAC, refrigeration, and related markets globally.

The available opportunity is critical and comprehensive in Carrier's fast-paced and growing HVAC Control Box market. It requires a self-directed leader for achieving and exceeding product and business growth targets while simultaneously driving improved quality, delivery, demand planning, and customer satisfaction.

The Account Manager will be responsible for maintaining and growing all facets of the customer relationship to drive world-class customer satisfaction within the HVAC business segment. They will promote Carrier Controls' capability to increase revenue and market share, support segment needs for quality, delivery, quoting, and new business opportunities. They will also drive and monitor actions within cross-functional business teams.

Additional responsibilities include:

Customer Satisfaction:

Hold regular customer status reviews via zoom and factory visits. Drive customer satisfaction to a highly satisfying level. Maintain customer dashboards, action registers, and track customer initiatives.


Work with customer factories to ensure products are meeting quality expectations. Define project requirements, priorities and provide overall direction to help coordinate initiatives being led by quality engineers.


Review customer factories monthly on-time delivery reports and work with Carrier Controls customer service and Logistics department to achieve 100% OTD. Work with customer service, manufacturing, and sourcing to expedite customer pull-ins or problem shipments.


Work with customer factories monthly to generate an accurate 12-month forecast. Provide market intelligence for each business area to support monthly forecast adjustments.


Work with the product manager to determine customer pricing. Generate quote letters for product updates and new product introductions. Review and update product transition plans with Customer Service and the demand planning team.

New Business:

Identify new business opportunities and support the product manager in developing Business Opportunity Proposals and engineering development plans. Identify opportunities to grow segment sales year over year.


BA/BS degree in Engineering, Electronics or related field with 4–7 plus years’ experience or

MA/MS degree in Engineering, Electronics or related field with 3–5 plus years’ experience


Development and execution of product strategies for HVAC and refrigeration controls for global customers.

- HVAC / Refrigeration Controls

- Customer communication, support, and care

- Leadership effectiveness across departments and functions

- Project and program management

Additional Comments:

Minimum Travel 25% including international locations

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.