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Account Manager

Tyndale Company, Inc. • Pipersville, PA
$24.04 /h
10 days ago

Overview

Tyndale's Account Managers support our National Sales Executives and customers by providing ongoing exemplary account management and customer service within their designated sales region. Key goals of an Account Manager are to retain customers, promote organic revenue growth, and to cultivate strong client relationships ensuring long-term satisfaction with Tyndale.  Account Managers have strong analytical and presentation skills, are highly organized, and strive to exceed customer expectations. 

 

PARTIALLY REMOTE: Tyndale supports a strong work-life balance; this opportunity is a work from home role on a part-time, regularly-scheduled basis. There will be in-person events required for this role, so the ideal person must reside within a commutable distance from our Headquarters in Pipersville, Bucks County, PA or our Distribution Center in North Houston, TX. 

Responsibilities

  • Provide main-point-of-contact account management to supervisors and decision-makers of all assigned key accounts, focusing on excellent customer service, issue resolution and account retention;
  • Develop and maintain a high level of product knowledge; Stay current with product changes, industry standards;
  • Work closely with National Account Executive and dedicated Account Specialist to cultivate strong team environment, ensure that all accounts have accurate information in our proprietary system, including annual allowance amounts, expiration dates, program maintenance information and pricelists;
  • Travel to customers independently or with National Account Executive  to provide customer service, problem resolution, and to offer presentations and demonstrations of our new/existing products and services; Occasionally attend Trade Shows;
  • Manage and perform successful implementation of custom clothing programs and renewal programs for customers;
  • Delegate tasks to Account Specialist to cooperatively perform all program changes, pricelist updates, and employee program updates;
  • Create, develop, execute, and analyze both standard and highly-customized reports to assigned customers, with and without the help of the IT department;
  • Analyze custom reports to offer knowledge of best practices and product expertise with recommendations for program improvements;
  • Build relationships with accounts through providing regular contact and communication to discuss account needs and satisfaction levels and provide thorough problem resolution;
  • Listen to customer needs and identify internal resources necessary to meet those needs. Work with those resources and various internal Tyndale departments to ensure that the invoicing needs, special requests, are met with the effective implementation of case-by-case problem resolution;
  • Follow-up with dissatisfied customers to ensure their issues are resolved to the customer’s satisfaction;
  • Serve as primary manager for program renewals and accounts of < $50,000;
  • Effectively communicate timelines and priorities on all accounts with dedicated Account Specialist and Director, Account Management (as needed);
  • Review all newly completed catalogs and order forms for accuracy before they are distributed to customers;
  • Work closely with dedicated Accounts Receivable Representative to ensure that we have accurate billing addresses and payment methods set up for each account in our proprietary system;
  • Schedule and coordinate fittings with customers and internally with Field Sales Representatives Supervisor;

Qualifications

  • Minimum 2-years’ experience in sales support or customer support roles; previous Account Management experience highly preferred;
  • Associate’s/Bachelor’s Degree preferred; High School diploma required;
  • Strong computer skills- proficient in MS Office, Adobe Acrobat, previous experience with MAS 500 a plus;
  • Advanced user of Microsoft Excel – able to create pivot tables, V and H- lookups, Data sort and Filtering;
  • Ability to understand and explain information of a technical nature;
  • Ability to learn quickly and work independently;
  • Excellent verbal and written communication skills;
  • Excellent problem resolution skills;
  • Strong attention to detail; perform at high level of accuracy and efficiency;
  • Strong interpersonal skills; proven ability to quickly build effective relationships;
  • Excellent time management skills required as you must be on-time for customer meetings 100% of the time;
  • Strong organizational skills;
  • Ability to travel as needed, both nationally and regionally via air and car approximate travel 25%;
  • First 6 months – 1 year in position will require heavier travel;
  • Current valid driver’s license required.