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Account Manager

Clean Energy Fuels Corp. • Newport Beach, CA
6 days ago

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

Customer Liaison

  • Be the lead point of contact and build a long-term relationship with the customer once a primary sale has occurred through the term of the agreement
  • Liaise between the customer and internal Clean Energy teams (i.e. engineering, construction, operations, billing, CER) on daily account management.
  • Deliver exceptional client service on a day-to-day basis
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

 

Customer Onboarding

  • Upon contract execution, work with the sales representative to transition new customers through the implementation process.
  • Provide successful and timely Clean Energy solutions according to customer needs and objectives.

Account Management

  • Support and/or respond to any customer issues that arise during the contract term which may include preparing documents, spreadsheets or other materials.

 

  • Address and resolve any customer issue including but not limited to customer service, billing and invoicing, construction updates, maintenance reports, station downtime, and fueling cards.

 

  • Follow up on any request for additional documentation (i.e. invoicing, construction reports, maintenance reports).

 

  • Ensure customer is correctly set up in Accounts Receivables and is invoiced accurately. If necessary, facilitate in collecting any open overdue invoices from the customer.
  • Review and analyze individual site statements for all assigned customers, ensuring volumes, billing and information is being recorded correctly.
  • Update information in CRM related to customers at least once per week.
  • Create and manage all assigned account’s contracts and renewal opportunities in CRM for assigned customers.
  • Maintain a matrix of contract and lease details (start dates, end dates, deadline to cancel dates) for all assigned accounts.

 

Renewals and upsells

  • Grow revenue and volume of assigned accounts.
  • Work to extend, expand, and/or renew contracts as the term of any existing relationship approaches.
  • Upsell and/or expand Clean Energy products and services (i.e. Redeem, O&M, station upgrades, FMS).
  • Provide management approved quotes, proposals and other documents when pitching Clean Energy products and services

 

Periodic Health Checks

  • Proactively engage in outreach to create value to the customer.
  • Ensure the customer is satisfied with Clean Energy’s service and natural gas as a solution.
  • Attend in-person meetings as required based on the account activity (i.e., a large high- volume customer may require quarterly in person contact, in addition to in office support, compared to a smaller volume customer that may require bi-annual or annual in person contact).

 

May require up to 50% of domestic travel.

 

Other duties as assigned