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Account Manager

Discopylabs • Fremont, CA
First Shift
a month ago

Job Details

Level:    Entry
Job Location:    DCL Milmont - Fremont, CA
Position Type:    Full Time
Education Level:    Not Specified
Salary Range:    Undisclosed
Travel Percentage:    None
Job Shift:    Day
Job Category:    Customer Service

Summary of the Job


The Account Manager is responsible for providing proactive and progressive leadership regarding client initiatives, resulting in a significant contribution to the organizational growth and profitability through customer satisfaction, engagement, and loyalty.



  1. Operate as the lead point of contact for all matters specific to the assigned accounts.
  2. Build and maintain strong, long-lasting client relationships.
  3. Monitor open orders thru ERP, ensuring orders are shipped within the designated SLA.
  4. Provide the customer with any feedback that may prevent orders and/or projects to be completed within the established guidelines
  5. Address operational challenges that clients face by providing solutions.
  6. Act as a liaison between Client Services and the internal Operations team, partnering with all departments – Receiving, Production, IT, Order Pick/Pack as well as the Outbound Team.
  7. Maintain expert knowledge on systems as well as transportation sectors to efficiently manage and address order shipments.


1.   Perform other job responsibilities, as necessary and/or assigned



While performing the duties of this job, the employee is frequently required to do the following:

  1. Ability to move 40+ pounds
  2. Ability to work in a warehouse environment where the temperature is affected by weather conditions.



  1. High School diploma
  2. Minimum three (3) years’ customer service experience
  3. Must have PC computer skills, with intermediate level expertise in Microsoft Office Word/Excel/Outlook
  4. Strong interpersonal, written, and verbal communication, and problem-solving skills
  5. Proactive team player with a “can do” mindset; ability to work in a fast-paced environment
  6. Ability to prioritize and handle multiple tasks and independent projects simultaneously in a timely and efficient manner with minimal supervision
  7. ERP experience preferred.
  8. Logistics and or 3PL experience preferred
  9.  Ability to read and understand operating procedures