Job Description

The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Key Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Maintain customer contact and follow ups in CRM.
• Promptly respond to customer inquiries regarding products, pricing, and availability.
• Develop quotes, convert to sales and negotiate prices where necessary.
• Utilize internal systems/tools and 3rd party listing portals e.g. ILS, 145.com to perform analysis – demand, market price, product availability etc.
• Analyze and evaluate the effectiveness of various sales methods or approaches and provided feedback.
• Participate in the development of new products/capabilities and customer proposals/RFQ.
• Maintain sales pipeline and activities (touch points) in the company’s CRM system.
• Participate in customer contract creation and negotiations as required.
• Update project status in company’s prescribe format and present update to management.
• Provide administrative support to customers to ensure satisfaction.
• Other duties may be assigned.

Computer Skills

• Working knowledge of Microsoft Office Suites – Excel, PowerPoint, Words
• Dynamic CRM (or similar CRM) system
• Basic working knowledge in ERP system e.g. Quantum preferred

Education and Experience

HS Diploma and 3 or more years of experience in sales. Bachelor’s degree with at least 1 year aerospace experience and/or training a plus.