Back

Account Manager

Innovairre Global, LLC

Location Pin Icon
Columbia, MD
LOCATION

Job Description

As posted by the hiring company

Job Overview:

 

Account Manager:

Innovairre Communications is the worldwide leader in non-profit fundraising. The company serves more than 500 marketing agencies, non-profit organizations and commercial clients, with 4000+ employees working across five different continents and 28 countries around the world. Innovairre leverages a scientific approach to marketing and fundraising, leveraging advanced data analytics and insights,progressive marketing, state of the art CRM software technology, and leading capabilities in direct mail development, digital printing, and premium production.


Come be a part of helping people who help people  by supporting the fundraising efforts of over 500 non profit organizations.  Innovairre is looking for an account manager to be the main day to day contact for our clients. In this role you will foster long term partnerships with our clients and gain a good understanding of their fundraising needs.


Objective:  

Provide post sales customer service to clients.  Ensures campaigns are executed consistently and in line with creative and strategic objectives. Communicate and coordinate job instructions for all assigned projects to the appropriate departments. Maintain customer satisfaction, in a timely manner, and utilize professionalism to produce a quality product.  The ideal candidate will be highly organized; possess excellent communication and time management skills.


Responsibilities: 

  • In conjunctions with Sales Executive and/or Strategy Director, gain full understanding of creative and strategic objectives for each campaign.

  • Provide all necessary support to customers including the following:  respond to daily calls and e-mails, manage client conference calls, ensure client expectations are met and/or exceeded, identify and resolve customer problems in a timely manner.

  • Work with Creative Services to design/layout all campaigns.

  • Maintain project schedule and timeline with clients and other Innovairre departments to make sure mail dates are met.  Collaborate with other departments such as data processing, creative, estimating, and postal to ensure accurate completion.

  • Send weekly status grid/comments to clients

  • Enter and maintain accurate information in Innsight- internal CMS. Including, job specifications, pricing, etc.

  • Coordinate and communicate corrections and/or changes in a timely manner.

  • Attend weekly team meetings and run Kick-Off Meetings.

  • Maintain Standard Operating Procedures (SOP) quarterly

  • Process accurate invoicing and close out orders.


Skills/Requirements 

  • Must have experience and knowledge of print and direct mail industry processes, specifications and terms.

  • 5 years experience in direct mail production environment.

  • Bachelors Degree

  • Knowledge or experience working with Non-Profit/Fundraising organizations, preferred.

  • Strong PC skills including Word, and Excel. 

  • Ability to prioritize work, meet aggressive deadlines and juggle multiple priorities. 

  • Must be extremely detail-oriented and organized. 

  • Ability to take direction and work well as part of a team. 

  • Strong written and verbal communication skills.

  • Must demonstrate accountability, the ability to execute, innovativeness, optimism, and urgency on a day in, day out basis.

  • Some travel required.



Innovairre is an equal opportunity employer.


Innovairre recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law.


At Innovairre, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity and Inclusion is more than a commitment at Innovairre—it is in everything that we do.