Job Description

Location: Remote

Duration: 1 year with possible extension

**Must haves: experience with client management and creative work, some inhouse agency/external agency experience

Role Summary

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Key ResponsibilitiesClient Partnership &AccountLeadership- Serve as the day-to-day client contact for assigned workstreams, building trusted relationships and enabling productive collaboration.

• Lead client conversations to uncover business needs, objectives, audience considerations, success metrics, and key inputs.

• Manage client feedback and revisions, translating input into clear direction for internal teams while protecting scope, strategy, and timelines.

• Set and manage expectations on timing, deliverables, dependencies, and approvals; proactively flag risks and provide options.

Creative Development & Cross-Functional Collaboration- Partner with Creative, Motion, Design, Copy, Project Management, and Operations to deliver high-quality work across formats including:

- Email and digital communications- PPT presentations (executive-ready storytelling and design)- Video and motion assets- Print/digital collateral, sales support materials, and graphics

• Ensure briefs are clear and complete (objective, audience, mandatories, tone, deliverables, timelines, approvers, and required inputs).

• Facilitate client reviews, consolidate feedback for internal reviews, and drive clear next steps to keep work moving.

• Act as an advocate for both client needs and Goldmind quality standards; help teams deliver smart, effective creative solutions.

Workflow, Scope & Delivery Management- Own work intake once scope is approved—confirm requirements, align on deliverables, and coordinate schedules in partnership with Project Management.

• Maintain visibility into status across deliverables; ensure milestones and approvals are met.

• Identify out-of-scope requests and partner with appropriate leads to reset expectations or initiate scope updates.

• Ensure deliverables meet brand/quality standards and are packaged appropriately for final handoff.

Required Qualifications- 5–8+ years of account management experience in a creative agency or in-house agency environment (Senior Account Manager/Account Supervisor level).

• Demonstrated experience managing multi-channel creative development (email, presentations, video/motion, collateral, digital/print assets).

• Strong client management skills: briefing, expectation-setting, presenting work, handling feedback, and guiding revisions.

• Proven ability to collaborate cross-functionally with creative, motion, project management, and operations.

• Excellent communication skills (written, verbal, and presentation), with the ability to translate business needs into actionable creative direction.

• Strong organizational skills and comfort managing multiple projects, stakeholders, and deadlines simultaneously.

Preferred Qualifications- Experience working within a regulated or highly matrixed organization.

• Familiarity with creative workflows and production processes (review cycles, routing, versioning, legal/compliance considerations where applicable).

• • Ability to read performance or business insights and translate them into stronger creative direction.

• • Proficiency with common workflow tools (e.g., Workfront) and experience with Generative AI (e.g. OpenAI)

Core Competencies / Success Factors- Client-first partnership with the ability to challenge constructively and advocate for great work

• Clarity and precision in briefs, feedback, and next step.