Account Coordinator Customer Success- Medical Device

Mission Viejo, CA | Full-Time | Temp-to-Hire | $26-$27/Hour plus Bonus & Commissions

A rapidly growing healthcare company in Mission Viejo is seeking an Account Manager supporting their Medica Device customer relationships, account management, order processing, and sales operations.

Prior experience in Medical Aesthetics, Regenerative Biologics, Biologics, Medical Device, Pharmaceutical, Biotechnology, Life Sciences, MedTech, or Healthcare Technology is required.

This role is ideal for professionals with experience in customer success, customer support, account coordination, sales support, order management, client services, or customer operations within a regulated healthcare environment.

Key Responsibilities

Cross sell / Upsell to existing customers
Process customer orders from the company's eCommerce platform into QuickBooks Desktop
Manage order entry, order accuracy, and sales order processing activities
Serve as a primary point of contact for customers, healthcare providers, distributors, and sales representatives
Respond to inquiries regarding orders, products, shipping status, and account information
Support customer onboarding, account maintenance, and customer success initiatives
Maintain customer records and operational data within CRM and business systems
Generate, update, and analyze reports using Microsoft Excel
Coordinate with internal teams to resolve issues and ensure timely order fulfillment
Support sales operations, customer service, and account support activities
Deliver an exceptional customer experience while maintaining a high level of accuracy and professionalism

Required Qualifications

2+ years of experience in Account Management, Inside Sales, Customer Success, Customer Service, Customer Support, Account Coordination, Sales Support, Order Management, Client Services, or Customer Operations
Experience supporting customers within the Medical Device, Medical Aesthetics, Pharmaceutical, Biotech, Life Sciences, MedTech, Healthcare Technology, or Biologics industries
Experience providing customer service and sales supporting healthcare providers, medical practices, clinics, distributors, or customers purchasing technical or regulated products
Strong customer-facing communication and relationship-building skills
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Associate degree or equivalent experience

Technical Skills

Required

Microsoft Excel
Microsoft Office Suite
CRM Systems
Data Management
Reporting & Analytics
Order Processing Systems

Preferred

HubSpot
QuickBooks Desktop
Sales Operations Platforms

Relevant Backgrounds

Customer Success Specialist
Account Manager
Sales Support Specialist
Sales Operations Coordinator

Apply today if you have customer-facing experience within the medical device, biotech, pharmaceutical, medical aesthetics, biologics, MedTech, or life sciences industries and are looking to grow your career with a rapidly expanding organization.

You should be proficient in:

Customer Success
Order Management
Sales Support
Account Management

Machines & technologies you'll use:

CRM Systems
Microsoft Excel
Order Processing Systems
QuickBooks Desktop
Microsoft Office Suite