We are seeking a someone who is interested in joining our Customer Account Success team! The position requires an individual who likes to work with customers in a detail oriented, fast pace, team environment. This is an entry level position with upward mobility. This is a full time benefited position. Benefits include: PTO, Medical, Dental, Vision, Life Insurance Options, 401K, Paid Holidays. Work Schedule: Monday - Friday 8 AM - 5 PM.
If you are looking for a place to grow, read on to learn more about this opening.
Summary of Essential Functions to Be Performed
Responsible for keeping “Printflow Web” updated on a daily basis
Works with Account Specialist and Production Team on job status throughout the plant including projects that are not following course.
Responsible for order entry of all jobs for your team and looping in Sales as needed.
Responsible for checking their own order entry work for accuracy before passing it to the Account Specialist for a final check
Attend meetings as needed to support Account Specialist and Sales.
Assist Account Specialist with inventory management (email, reports, phone calls, etc.)
Responsible for gathering appropriate paperwork for internal/external Non-Conformances
Works with team to follow up on job status throughout the process and ensure OTD (On time Delivery)
Correspond with customers concerning day to day operations via email or phone, while Account Specialist is out (cc CAM on emails)
Act as back up to Internal and External customers in the absence of Account Specialist
Participation in all HOP/OEE programs and events
Adherence to Hub Labels safety rules and regulations, this includes wearing steel toed shoes and other PPE protection if applicable
The Account Coordinator has no supervisory responsibilities.
Must have a high school diploma or GED
Previous Customer Service is required
Previous experience working in the printing industry is desired
Must have the ability to write effective communications such as memos, e-mails, and reports using standard computer software, Microsoft Office
Effective communication with internal customers and other departments is critical
Must be self-motivated, organized, and display strong attention to detail
Must be able to work under pressure and meet job related deadlines
Be able to produce a high level and quality of work with little supervision
Must be able to multi-task efficiently and effectively daily.
Must have the ability to operate customary office equipment (computer, printer, copier, fax machine)
Mathematical and analytical skills are required
While performing this job the employee is regularly required to walk, talk, and hear.
Occasional lifting and movement of objects weighing up to 20 pounds is required.
Occasional daytrips to customer’s sites or to training locations may be required.
A significant amount of time is spent seated, working with a computer, fax, copier, and telephone.
The work environment is that of a normal office. Occasional exposure to moderate levels of noise, moderate to extreme exposure to heat or cold, as well as exposure to moving equipment and other hazards.