Job Description

POSITION SUMMARY

The Field Service Technician is responsible for installation, commissioning, and scheduled or emergency service on Small to Medium UPS & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate training certification. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our “Edge” market segment and dispatched through our Coordinated Services/CRC teams. 

RESPONSIBILITIES 

• Rely on direction from Coordinated Services Dispatch team to accomplish goals 
• Perform several UPS/Battery work related tasks 
• Capable of working under direct supervision or independently based upon training 

TECHNICAL 

• Render on site and phone assistance to customers. 
• Communicate with National Technical Support on equipment issues 
• Perform work related tasks per company guidelines for scheduled maintenance 
• Implement Field Change Notices per published guidelines 
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips 

SAFETY 

• Operate in a safe manner in accordance with published safety guidelines 
• Must wear appropriate PPE as per company guidelines and accordance with job duties 
• Adhere to work hours policy guidelines – “14 hours rule” 
• Report all work related accidents or injuries within 24 hours to the appropriate personnel. 

ADMINISTRATION 

• Provide accurate and timely reporting per company guidelines 
• Time cards, expense reports, mileage reports, ticket closure, forms et al. 
• Maintain individual inventory in accordance with company policy 
• Provide estimated time of arrival to the Customer Response Center where applicable 
• Maintain company property per company policies 
• Vehicle, credit cards, PPE, test equipment, laptop, et al. 

CUSTOMER SATISFACTION 

• Provide proper and adequate communication to internal and external customers 
• Provide estimated time of arrival to the customer for where applicable 
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon    completion of each designated assignment 
• Strive to provide all customers a “first time fix” for their equipment 
• Maintain customer satisfaction rates per company guidelines 
• Attend Customer Meetings as required 

PERFORMANCE 

• Maximize productivity by combining service opportunities 
• Complete all work in an efficient and timely manner 
• Capable of making technical and commercial decisions under pressure 
• Properly evaluate site and equipment for appropriate billing status 
• Maintain productive utilization rate per company guidelines 
• Perform inventory cycle counts per company guidelines 
• Adhere to company dress code and safety regulations 
• Meet or exceed on-site response time requirements for each customer 
• Understand and comply with company startup/escalation processes and procedures 
• Maintain proper and adequate level of internal communications 
• Managers, co-workers, Support Services, electronic communications, et al. 

 QUALIFICATIONS

• Required experience (one or more of the following) 
• ASEET, or progress towards – preferred 
• Four to Six years military experience in a related field 
• Equivalent industry experience
• Interpersonal Skills 
• Professional 
• Reliable 
• Team Player 
• Familiarity with electrical / electronic test equipment and fundamentals 

Technical skills 

• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions 
• Elementary fix/repair techniques based on directed supervision 
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision 
• Ability to summarize and report all work related tasks performed 

Strong skill sets: 

• Communication skills 
• Customer service skills 
• Troubleshooting skills 
• Safety procedures 
• Organizational and planning skills 
• Computer skills 
• Mechanical aptitude 

PHYSICAL REQUIREMENTS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 75 pounds. 

TRAVEL TIME REQUIRED 

• Willing to work flexible hours, weekends, holidays and night work. 
• Must be available for out-of-town travel up to 50% of time. 
• Valid driver’s license

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS: Safety.  Integrity.  Respect. Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.